Digital Products
Who Fumbled Me?™ playbooks and other downloadable materials are digital products. Because digital products are delivered electronically, digital purchases are final and non-refundable once the file has been accessed or downloaded, except where a refund is required by applicable law or as otherwise described below.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, contact us at coach@whofumbledme.com and include your order number(s) and the email address used at checkout. Once we verify the duplicate purchase, we will review the duplicate charge for a refund.
Defective or Inaccessible Files
If a digital file is corrupted, incomplete, inaccessible, or cannot be opened as intended, contact us at coach@whofumbledme.com and include your order number and a description of the issue.
We will first attempt to resolve the problem by providing technical assistance, renewed download access, or a replacement file. If we cannot provide a working copy of the purchased digital product, we may issue a refund to the original payment method, as appropriate.
Physical Merchandise
Physical merchandise may be eligible for return within 30 days of delivery. To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with any tags or packaging included.
To request a return, contact us at coach@whofumbledme.com with your order number and the reason for the return. Returns must be approved before merchandise is sent back. Items returned without first requesting a return may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or you receive the wrong item, contact us at coach@whofumbledme.com as soon as reasonably possible and include your order number and photos showing the issue. We will review the problem and, when appropriate, arrange a replacement or refund.
Non-Returnable Items
Certain items may not be eligible for return, including personalized or custom-made products, gift cards, digital products once accessed or downloaded, and items marked final sale at the time of purchase. Any additional product-specific return restrictions will be disclosed on the applicable product page before purchase.
Refunds for Physical Merchandise
Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to process and post the refund.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable except where required by law or when the return results from an error on our part.
Order Questions
For questions about an order, refund, duplicate purchase, or digital delivery issue, contact us at coach@whofumbledme.com. Please include your order number and the email address used at checkout so we can locate your purchase.